🇬🇧 SHIPPING & RETURNS POLICY
🚚 SHIPPING
Carriers: MRW & GLS (We do not deliver to P.O. Boxes)
Delivery process:
📞 If no one is at the address, the courier will leave a note with contact info
🏢 MRW Office Pickup: Available upon request (check office locations)
⏳ Estimated delivery: 24–48h in mainland Spain
💰 SHIPPING COSTS
🇪🇸🇵🇹 Spain & Portugal
• Mainland: €6.90 (MRW/GLS)
• Balearic Islands/Canary Islands/Ceuta/Melilla: ❌ Not available
🇪🇺 Europe
• Zone 1 (€12.90): France 🇫🇷, Germany 🇩🇪
• Zone 2 (€15.90): Austria 🇦🇹, Belgium 🇧🇪, Italy 🇮🇹, Luxembourg 🇱🇺, Netherlands 🇳🇱
🔄 RETURNS
• Right of withdrawal: 14 calendar days
• Notify us at: info@packcomfort.com
• Return shipping: Paid by customer
🛠️ Defective or incorrect products
• Free replacement + return pickup included
🔁 Exchanges
• Cost: €6.90 (only mainland Spain & Portugal)
↩️ Partial returns
• Accepted (1 or more items)
⚠️ Exceptions
• Customized products cannot be returned
📄 WITHDRAWAL FORM TEMPLATE
To submit a return, include this information:
📬 Attention: Arthur Moura
📍 C/ SAN ISIDRO 12, 28320 PINTO (Madrid)
✉️ Email: info@packcomfort.com
Order details:
• Order number: _______
• Received on: _______
• Full name: _______
• Address: _______
• Signature (paper form only): _______
• Date: _______
📬 CONTACT
✉️ info@packcomfort.com
📍 Returns address: C/ SAN ISIDRO 12, Local B – 28320 Pinto (Madrid)